What we need

The Senior Implementation Manager role is all about making sure it gets done. They are responsible for establishing and maintaining quality client relationships and to be the trusted customer advocate from the beginning of the engagement through to successful delivery.

Ensight is looking for a self-motivated leader that can drive engagements to success for our customers. This will include ensuring a successful solution integration engagement as well as successful user adoption.

Who we are

Ensight™ is a leading US FinTech / InsurTech technology company focused on transforming the sales experience for the $600+ billion-dollar life insurance, long term care (LTC), and annuity sector. With over 1,000+ US carrier and distribution clients using the platform, Ensight is revolutionizing how people quote and sell life insurance.

We partner with insurance carriers and leading national distributors to provide SaaS-based sales acceleration solutions that make selling life insurance, long term care, and annuities simpler and more profitable through a stunning digital experience. The Ensight sales acceleration platform helps our clients drive operational productivity, improve sales effectiveness, and transform the advisor and consumer experience at the point of sale.

Headquartered in sunny Del Mar, California, Ensight is a fast growing technology company providing a fun-filled, casual work environment supporting remote (virtual) working.

What you will do

The Sr. Implementation Manager will lead customer implementation and consulting projects from discovery through solution design, configuration, testing and roll out; documenting, tracking, and coordinating each step along the way. The Implementation Manager is client-facing and needs to have both a consultancy and technical delivery mindset.

  • Lead multiple customer engagement projects from contract approval to final product delivery
  • Serve as primary point person for Ensight on customer implementation projects
  • Handle schedules, coordination with customer teams, coordination with Ensight teams, issue tracking, status reporting to stakeholders, escalations, etc.
  • Leverage relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction, and achieve consensus 
  • Use best practice methodologies to manage the delivery of SaaS services to meet clients’ needs 
  • Facilitate discussion to gather client’s requirements and assist in the definition of project scope and objectives 
  • Create a collaborative working environment to jointly deliver our solutions with the client 
  • Perform risk management to minimize project risks
  • Create and control project scope, schedule, and budget to ensure a successful on time delivery 
  • Align closely with Sales on pre-sales activities such as scoping, solution design, SOW development and project staffing
  • Drive successful post-implementation Account Management handoff 

Your Experience

  • Experience in delivering large and complex software solutions or SaaS services 
  • 3-5 years’ experience in delivering software vendor or SaaS project implementations
  • Ability to handle project management tasks (e.g. scope, budgeting, estimating, resource management, communications)
  • Baseline knowledge of FinTech, financial or insurance services and products
  • Experience leading multiple concurrent agile and SaaS project implementations 
  • Strong client management experience with ability to communicate across levels of an organization
  • Strong organization and cross-functional communication skills, verbal and written 
  • Creative and innovative problem-solving skills and the formulation of solutions
  • Analytical skills coupled with a genuine passion for new technologies
  • The desire to work in a fast-paced, dynamic environment with aggressive timeframes on several projects
  • Understanding of software development methodologies a plus 
  • Bachelor’s degree (or relevant work experience)

Why You'll Love It Here

People + Product + Passion

Our culture fosters curiosity, learning, fun, trust, diversity, empowerment, commitment, and a bias for action.

We are a privately funded InsurTech startup delivering innovation and modern technology to transform insurance sales and marketing by helping insurance companies, producers, and agencies provide valuable services and products to consumers.

Simply put: We are changing the way insurance is sold.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are a team driven by a passion and a vision to provide game-changing solutions.